Refund policy

RETURN POLICY

If you purchased your product directly from our Company, we offer a 30-day return policy through our money-back guarantee. Returns cannot be made without a Return Merchandise Authorization number (RMA). Prior to returning, please call or text us at 888.998.6001 to speak with an experienced customer support representative, and our support representatives will issue a unique RMA number and provide instructions on how to return the product.

Our customer support hours are 24 hours a day, 7 days a week.

Refunds do not include return shipping fees, expedited shipping charges, and/or international shipping charges.

 

RETURNS and SHIPPING

To return your product, you should mail your product to:

Deanna Protocol – RETURNS DEPARTMENT

1302 W McNab Rd,

Fort Lauderdale FL 33309

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.