Shipping Policy

Delivery Schedule

Orders are processed within 1 business day of order placement and are shipped with UPS, FedEx, or USPS. International orders ship via UPS Worldwide Expedited. If the customer refuses delivery, MitoGenix, LLC reserves the right to deduct return shipping fees and/or customs and duty charges, as well as an 8% restocking fee from any refund due. Multiple shipping attempts from MitoGenix, LLC may incur additional shipping fees.

Florida Sales Tax Charges

For orders shipped to addresses within Florida, a 6% (or other applicable) sales tax will be applied. All other US based orders are shipped without MitoGenix, LLC collecting sales tax. International orders may require duties to be paid in your country for importation. The currency conversion feature should be used as a reference to convert United States dollars to your local currency. Please be advised that your purchase is charged in United States dollars and your credit card MitoGenix, LLC may charge you a small fee for converting currency.

International Orders – Customs/Duty Charges | Currency Conversion

Orders shipped internationally may require duties or additional fees to be paid in your country for importation. Please note these fees are assessed as part of the import process and are not charges from MitoGenix, LLC.

International Shipping Notice

When placing an order for delivery outside the USA, please be aware that the international shipping charge that appears in your Order Summary DOES NOT include Local Taxes, VAT and/or Duty that is assessed in the country your order will be delivered to. Such Local Taxes, VAT and/or Duty will be collected AT THE TIME OF DELIVERY.

If the package is refused by the customer, MitoGenix, LLC reserves the right to deduct from any refund that is due all return shipping fees and applicable Taxes, Customs and Duties.

By placing an order for delivery outside the USA, you agree to the foregoing terms and to pay all Local Taxes, VAT and/or Duty at the time of delivery.

The currency conversion feature should be used as a reference to convert United States dollars to your local currency. Please be advised that your purchase is charged in United States dollars and your credit card company may charge you a small fee for converting currency with MitoGenix, LLC. Shipping fees on orders placed and shipped are non-refundable.